Terms of Business

Our Privacy Policy

This privacy policy will explain how Orchid Botanics uses the personal data we collect from you when you use our website.

Topics:

• What data do we collect?

• How do we collect your data?

• How will we use your data?

• How do we store your data?

• Marketing

• What are your data protection rights?

• What are cookies?

• How do we use cookies?

• What types of cookies do we use?

• How to manage your cookies

• Privacy policies of other websites

• Changes to our privacy policy

• How to contact us

• How to contact the appropriate authorities

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What data do we collect?

Orchid Botanics collects the following data:

• Personal identification information (Name, email address, phone number, etc.)

• Your history of sales with us

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How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our plants.

• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

• Use or view our website via your browser’s cookies.

 

How will we use your data?

Orchid Botanics collects your data so that we can:

• Process your order, send your plants and manage your account.

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How do we store your data?

Orchid Botanics securely stores your data securely on encrypted systems and e-commerce platforms with additional security. We use website scanners that sweep our website constantly to locate any malicious activity.

We will keep your personal data for one year. Once this time period has expired, we will delete your data by permanently deleting it from our e-commerce platform.

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Marketing

Unless you are a customer of our private plant finding services, Orchid Botanics will not contact you for Marketing to offer you products and services without your permission. If you wish to find out when new stock arrives, or when we are giving a lecture or talk near you, please follow us on Facebook or Instagram.

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What are your data protection rights?

Orchid Botanics would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request us for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

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Call us at: 07952 665 327

Or write to us: trey.sanders@orchidbotanics.co.uk

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Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

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How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in

• Understanding how you use our website

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What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

• Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We will not share online data collected through cookies with any advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website

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How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

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Privacy policies of other websites

The Orchid Botanics website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

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Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 5th September 2023.

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How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: trey.sanders@orchidbotanics.co.uk

Call us: 07952 665 327

 

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Orchid Botanics has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.